Privacy policy

Welcome to Charley's Boxes! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).

1. Personal Information Collected
We may collect the following personal information:

  • Name and surname
  • Contact information, including email address and phone number
  • Shipping and billing address
  • Payment information

2. Why We Collect Personal Information
We collect your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Improving our products and services
  • Sending promotional emails and newsletters (with your consent)
  • Complying with legal obligations

3. Sharing Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purpose of fulfilling your orders and providing necessary services (e.g. shipping carriers). Any third parties with whom we share your information will be required to safeguard your personal information and comply with POPIA.

4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to request the deletion of your personal information, please contact us at info@charleysboxes.com.

5. Methods of Data Collection
We collect personal information through:

  • Order forms on our website
  • Cookies and similar technologies
  • Contact forms and communication via email or other channels
  • Analytics tools for website usage analysis

6. POPIA Compliance
We are committed to ensuring that your personal information is secure and comply with the Protection of Personal Information Act (POPIA). If you are a South African resident, you have the right to:

  • Access personal information we hold about you
  • Request correction or updating of your personal information
  • Request the deletion of your personal information

7. Security of Personal Information
We take the protection of your personal information seriously and employ reasonable security measures to safeguard it from unauthorised access, use, or disclosure. However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

To exercise these rights, please contact us at info@charleysboxes.com.